1 hour ticket response
Purpini’s team of tech support engineers is specialized in offering prompt answers to all your questions. We’ll examine your trouble ticket once it has been submitted and will get back to you with a solution to your problem within less than 60 minutes after the trouble ticket submission. In fact, our average support ticket response time is 20 minutes.
A First–Rate Customer Care Service
Our client service staff representatives possess significant experience in the Linux web hosting market and are accomplished enough to find a swift answer to your problem. If, however, the case at hand is not within the competence of a customer service technician, the customer support ticket will be sent to a programmer or administrator for further investigation.
A User–Friendly Help Center
Built into the Control Panel is an easy–to–browse Help section, which offers a variety of sources of information. You can search through a frequently updated knowledgebase offering web hosting account management articles and site administration articles, check our how–to video tutorials or take a look at the F.A.Q. archive.
