Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Control Panel you can find a comprehensive Help Center section offering many how–to articles and frequently asked questions. They are answered by our support team of experienced technicians. Simply type in your question and our smart system will show you the best possible answer.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of how–to video tutorials that detailedly show how to solve a common problem related to your Linux web hosting account. You will find the training videos in the Help section.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer support service and include a 1–hour ticket response time guarantee. Our skilled technicians will be available to you 24–7 and will resolve any issue that you might possibly come across within less than 1 hour after the ticket submission. In the majority of instances, an answer will be provided to you within 20 minutes.