Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your assistance requests will be responded to in maximum sixty minutes after the ticket or email was received. If your issue calls for further assistance from a system administrator, we will direct the ticket or the email to the person in charge, in a timely manner then leave a comment to inform you that more time will be required for reaching the optimal solution. If you take advantage of our Admin Services package, any of the server administration services included there will be executed whenever you specify.

  • Top quality support service

  • A Topflight Support Service

  • If you need assistance working with our Control Panel or with any of the applications that we’ve pre–installed on the server for you, don’t hesitate to contact the technical support team at any moment through the ticketing system. Besides, should you require assistance managing your dedicated web hosting server, you can make use of the Admin Services package, that includes OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting services, backup hard drive space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each Linux dedicated hosting server includes our free Control Panel, which sports an integrated knowledgebase plus a set of educational video tutorials. Whenever you need help while working with the Control Panel, just press the Help or Videos buttons situated in the top right corner.