If you've ever had a web hosting account in the past or you have dealt with any other type of online service, you probably know from your own experience that for some things it is better to speak with a live person on the phone instead of exchange tickets or emails. If you'd like to know more about a service before you purchase it or if something small-scale should be done, for example, it is easier and faster to get it done in real time. When you're given the option to speak with representatives by phone, it is very likely that you're dealing with an actual web hosting provider, not just a reseller. The type of support that you can get on the telephone differs between different providers - from common matters to dedicated technical support. Generally most suppliers will offer you pre-sales assistance and 1st level phone support, while more complex tech issues are resolved through e-mail or tickets.
Phone Support in Web Hosting
As we have live telephone support 14 hrs per day, you are able to get in touch with us and talk to one of our customer support representatives to learn more about any of the Linux web hosting that we provide and ensure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on 3 different continents so you're able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you'll be able to call us about general and billing issues, or even about some tech ones. In case the problem is strictly technical or it can take longer time to analyze, you should use our ticketing system, that will allow both you and our tech support team to track the information provided by each side.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs a day as part of the support services for each semi-dedicated server plan that we supply. Due to the fact that some issues are more difficult and time-consuming, you may need to open a ticket in case you experience such an issue, still for all of the general, billing or small-scale technical issues you can always give us a call and we'll help you quickly in order to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our cutting-edge cloud platform or you're able to get any other general info on our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia along with a worldwide number, therefore you can call the one which is closer to where you live.