If you ever experience a problem with your website and are incapable of solving it yourself, ask the respective web hosting company’s client service team to help you bring the website back online. A quick resolution would be best, but a lot of hosting companies respond within twenty four hours and even more, especially if you’re working with a reseller. Even if the problem can be swiftly fixed, your website may not work satisfactorily or may not be accessible whatsoever for a longer period, so you may lose prospective clients since it is pretty unlikely that anyone would eagerly return to a website that is inoperational. Speaking of which, you should make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a timely fashion. If a web application update doesn’t proceed as planned or if you erase something unintentionally, for instance, the site should be fixed swiftly so as to prevent prolonged unreachability.
One-Hour Response Guarantee in Web Hosting
In case you’re using one of our Linux web hosting and you have an enquiry or chance upon a certain problem, you can touch base with us 24x7 by posting a trouble ticket or by sending an email and we will make certain that you receive a response within the hour. In case the issue can be resolved, we will do it before we respond to you, whilst in case there’s something that you need to do on your end, we’ll provide you with all the necessary info – what workable solutions to try out, what settings to check, and so on. Normally, you’ll obtain an answer within less than 30 minutes, which suggests that waiting around for hours and hours on end or even for more than 1 day to get support is something out of the question. Our 60-minute reply time guarantee applies to any query that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a client support ticket via your web hosting Control Panel or write an email concerning your semi-dedicated server, you will get a response within 1 hour max. You can contact us at any time in regards to billing, technical or general matters and considering that we are working 24 hours a day, 7 days a week, you will invariably get assistance in a well-timed fashion. Based on the specific question or issue, we’ll provide you with more details, fix the obstacle if it’s been caused by something that is within our reach or tell you what steps to take in case you need to update a given setting for a web application that we do not have access to. You can forget about waiting around for an entire day for every single reply. As a matter of fact, in most cases we reply to tickets and emails within 20-25 minutes max.