When your hosting provider supplies live chat support, you're able to speak to a representative in real-time and find out useful information or get an issue resolved promptly. The advantage of using chat rather than calling to talk to a live person is that you will need only a computer with world wide web access, so you won't pay any rates in case you're in a different state or country. What's more, it will be simpler to copy and paste info such as domains, usernames or error messages in other words details that are sometimes hard to give to the other party on the telephone. The live chat is also a considerably quicker solution to contact the hosting supplier's support crew compared to using a ticketing system. What's more, if some trouble needs a bit more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, which means that you will not waste time - something that is impossible if you're on the phone.