A ticketing system is the most widespread correspondence channel that hosting providers offer to their customers. It is most often part of the billing account and is the best way to handle a problem that requires a certain amount of time to examine or that needs to be forwarded to a server admin. In this way, all responses provided by either side will be kept in one and the same location in the event that someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you will need to log in and out of no less than two accounts to do a given procedure or to get in touch with the hosting company’s client care staff. In case you would like to administer a couple of domains and each one is hosted in a different account, you will need to use even more accounts simultaneously. Besides, it might take a significant amount of time for the provider to process your ticket.
Integrated Ticketing System in Web Hosting
Our Linux web hosting include an integrated ticketing system, which is an indivisible part of our in-house built Hepsia Control Panel. In contrast to other comparable tools, Hepsia will allow you to manage everything related to the hosting service itself in the exact same location – payments, files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks of the mouse without the need to leave your Control Panel. During the process, you may choose a category and our system will present you with a number of articles, which will provide you with more information and which may help you solve any specific problem even before you actually post a ticket. We guarantee a trouble ticket response time of maximum one hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more convenient to manage everything in one single location, which is the reason why we’ve integrated a ticketing system into the in-house built Hepsia Control Panel, which is available with each single semi-dedicated server package. This will allow you to manage the communication with our customer care staff together with your storage space, which implies that you won’t have to memorize one more log-in name for a different admin dashboard. You’ll be able to post a new ticket or to check the status of an old one with no more than a few clicks while you are browsing the files within your semi-dedicated account. Moreover, you can go through older tickets using an intelligent search filter or read applicable knowledgebase articles, which include solutions to commonly faced problems. The inbuilt ticketing system is monitored 24-7 with the maximum response time being just 1 hour, so there’ll always be someone to help you out.