The access to the customer and technical support that a web hosting company provides will tell you a lot for the services which they provide too. When you can use just email messages and / or tickets, you have almost certainly discovered some reseller and not the hosting provider. When this is the case, you will have to wait for a couple of days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the real hosting company for further help. When the provider offers several ways of communication with short response time available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you will reap the benefits of timely assistance and quality support since they will have instant access to the servers where your account will be created. Whatever the issue - sales or technical, it is generally better to be able to contact your website hosting company right away via your favourite way of communication.
24/7 Customer Support in Web Hosting
The customer and tech support services for our web hosting packages are round-the-clock, thus you can forget about waiting for a couple of days so as to receive assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an email. If you already have an account, you are able to open a support ticket in addition to the other three methods of communication. You are able to choose the most suitable way to contact us depending on where you are or what kind of device you're using. We're able to assist you for more or less any hosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in this situation the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try our support services even before you aquire a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and basic questions. Our agents will help you find the perfect package or give you details about our servers, in order to check whether the system requirements for your sites are met. In case you're an existing customer, you will also be able to contact us via electronic mail or via our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We warrant that when you employ these 2 methods of contact, you'll receive a reply within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other suppliers, even big ones, you will be able to compare the response time due to the fact that it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Hosting
When you use our Linux VPS hosting, you will not ever have to wait for more than 1 hour so as to get help for any type of problem that you could have with the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open from your billing Control Panel or email messages which you send to our tech support crew. We have local phone numbers in several countries globally as well as a live chat service where we can assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the various means of communication, so regardless what your question or issue is, there will always be somebody to help you promptly. When you need help with third-party software, which you cannot set up or which gives you problems, you are able to benefit from the Managed Services upgrade package that we offer for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get prompt support in general, let alone if you run a whole server, so each dedicated server that we provide comes with 24/7 support with 1-hour reply time guarantee whatever the situation. This service is 100 % free for all problems with your server or the software that was installed by our admins through the setup, therefore you'll be able to contact us as many times as you'd like, even during holidays. You can either open a ticket from your billing section or you could send an email message, and the actual reply time for either of these rarely surpasses thirty minutes as we have admins available round the clock. In case you need general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you may use our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you're able to add to your server package from the billing Control Panel.